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TERMS OF SALE
1. Shipping methods and deadlines
The deadlines indicated below are calculated from Monday to Friday and may be altered by local or national holidays. If the chosen payment method is bank transfer, these deadlines may be modified, since the order will be sent when said transfer is effective.
· On designated dates such as Christmas, Three Kings, long weekends or special promotions (Black Friday, Light Friday...), we do not guarantee that delivery will be made on time, due to the volume of merchandise of the transport agencies.
· SWTH Ingeniería S.L.U. reserves the right to modify delivery times and the type of shipment without prior notice in the case of large orders or special cases.
· Under no circumstances will shipments be made to post office boxes.
1.1 Shipments to Spain (Peninsula and Balearic Islands)
Home delivery:
Peninsula:
- Purchase up to €85 (VAT not included). Shipping cost €5.9.
- Free shipping* on orders over €85 (VAT not included) to Spain (Peninsula).
Balearic Islands:
- Purchase up to €95 (VAT not included). Shipping cost €14.9.
- Free shipping* on orders over €95 (VAT not included) to Spain (Balearic Islands).
1.2 Shipments to Spain (Canary Islands, Ceuta and Melilla)
Home delivery:
-Purchase up to €300 (VAT not included). Shipping cost €50.
Free shipping* on orders over €300 (VAT not included) to the Canary Islands, Ceuta and Melilla.
VAT (21%) will not be charged on sales to the Canary Islands, Ceuta and Melilla, however, the customs system will apply the corresponding tax charges. In no case will we be able to determine the amount of taxes to be paid by the customer upon receiving their order since, in the case of the Canary Islands, for example, it depends on the "IGC" and "Canary Islands customs". As a GUIDELINE, and in no case fixed, they usually charge between 25 and 50 Euros for Import Duties and Customs Administrative Papers, in addition to the percentage corresponding to the Canary Islands IGIC. (We are not responsible for possible variations that customs may make without prior notice).
1.3 Shipments to Europe (Euro zone countries)
- Purchase up to €499 (VAT not included). Shipping cost €29.99.
- Free shipping* on orders over €499 (VAT not included).
Countries: Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland , Portugal, Romania and Sweden.
1.4 Shipments with collection in our store
· Items in stock from 24 to 48 hours.
· Items out of stock from 3 to 15 days
You can pick up your order in our store and save on shipping. You just have to check this option when indicating the delivery address of your order.
Once your order leaves our warehouse you will receive a confirmation via email.
Likewise. Remember, if the chosen payment method is bank transfer, the order will not be shipped until we have bank confirmation of the transfer.
The approximate delivery time to the Canary Islands, Ceuta and Melilla is 9 to 15 business days (possible delays caused by customs are not contemplated).
2. Exchanges and returns of material
SWTH Ingeniería S.L.U. has an after-sales service to solve any problem with our items or shipments, through which we try to offer quick and effective attention to our customers.
If for any reason you are not satisfied with your order, you have a period of 20 calendar days, counting from the date of delivery of the order, to return it. (Offering our clients a period longer than the legal period of 14 days according to art. 102 and 104, of RDL 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws).
There are several ways to make a return or exchange:
1. Return the product directly to our physical store, presenting the invoice for your order:
2. Return the product remotely, to do this you must access the History and details of my orders section and the My Account data option, mark the product you wish to return and request the return.
You must send us the product in perfect condition, unused and in its original packaging, including guarantees, labels and instructions for use. Shipping the return to our warehouse is the responsibility of the customer, but in the event of an exchange, you will not have to pay the shipping costs of the new order.
It is very important that you return the product(s) perfectly packaged. If the products are damaged due to inappropriate packaging, we will not accept returns. The return of ropes will not be accepted if they do not have the original blister or seal intact. Except for manufacturing defects, returns will not be accepted on ropes, cords and any other product sold by the meter, after cutting in our warehouses.
Once we receive the merchandise in our warehouses and verify that all of the above conditions are met, SWTH Ingeniería S.L.U. will accept the return of the product and will proceed to refund the amount in accordance with the payment method made, and, if applicable, to the shipment. of the new product:
· to. If you made the payment via credit card or PayPal, the amount will be credited to the same credit card or PayPal account.
· b. If you made the payment by transfer, we will ask you for an account number to pay the amount.
You will receive a refund of the amount within a maximum period of 14 days from receipt of the exchange or return product in our warehouse. Keep in mind that if you paid by credit card, it is likely that your bank will not show you the refund amount in your balance until the following month.
Please note that SWTH Ingeniería S.L.U. does not accept returns with postage due, if you have any questions, please contact Customer Service.
Right to withdrawal:
The buyer has the right to withdraw from his purchase within 14 days of receiving the order as long as he communicates within said period, through the usual means of contact published on our website, the cost of return shipping is the responsibility of the customer. but if your original order had shipping costs, it will always be returned to you in the standard 3-5 day shipping option (even if the original order has another shipping method).
Product Availability:
SWTH Ingeniería S.L.U. reserves the right to refund the amount of your order if it is not possible to ship or deliver the merchandise under the terms mentioned above.