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TERMS OF SALE
1. Forms and delivery terms
The deadlines indicated below are computed from Monday to Friday and may be altered by local or national holidays. If the payment method chosen is bank transfer, these terms can be modified, since the shipment of the order will be made at the time that said transfer is effective.
· On special dates such as Christmas, Three Kings, long weekends or special promotions (Black Friday, Light Friday...), we do not guarantee that the delivery will be made on time, due to the volume of merchandise from transport agencies.
· Isabel María Ponce Sáez (hereinafter SWTH Engineering) reserves the right to modify delivery times and the type of shipment without prior notice in the case of large orders or special cases.
· In no case will shipments be made to post office boxes.
1.1 Shipments to Spain (Peninsula and Balearic Islands)
Home deliveries:
Peninsula:
Buy up to €65 (VAT not included). Shipping costs €5.9.
Free shipping* on orders over €65 (VAT not included) for Spain (Peninsula).
Balearic Islands:
Buy up to €65 (VAT not included). Shipping costs €10.9.
Free shipping* on orders over €65 (VAT not included) for Spain (Balearic Islands).
1.2 Shipments to Spain (Canary Islands, Ceuta and Melilla)
Home deliveries:
-Buy up to €300 (VAT not included). Shipping costs €25.
Free shipping* on orders over €300 (VAT not included) for the Canary Islands, Ceuta and Melilla.
Sales to the Canary Islands, Ceuta and Melilla will not be subject to VAT (21%), however, the customs system will apply the corresponding tax charges. In no case will we be able to determine the amount of taxes to be paid by the customer upon receiving his order since, in the case of the Canary Islands, for example, it depends on the "I.G.C" and "Canary Islands customs". As an GUIDANCE, and in no case on a fixed basis, they usually charge between 25 and 50 Euros for Import Duties and Customs Administrative Papers, in addition to the percentage corresponding to the I.G.I.C. Canary. (We are not responsible for possible variations that customs make without prior notice).
1.3 Shipments to Europe (Euro zone countries)
Buy up to €499 (VAT not included). Shipping costs €29.99.
Free shipping* on orders over €499 (VAT not included).
Countries: Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland , Portugal, Romania and Sweden.
1.4 Shipments with collection in our store
· Items in stock from 24 to 48 hours.
Items out of stock from 3 to 15 days
You can pick up your order at our store and save shipping costs. You only have to mark this option when indicating the delivery address of your order.
Once your order leaves our warehouse you will receive a confirmation via e-mail.
Equally. Remember, if the payment method chosen is bank transfer, the order will not be shipped until we have bank confirmation of the transfer.
The approximate delivery time to the Canary Islands, Ceuta and Melilla is 9 to 15 working days (possible delays caused by customs are not considered).
2. Changes and returns of material
SWTH Engineering has an after-sales service to solve any problem with our items or shipments, through which we try to offer our customers fast and efficient service.
If for any reason you are not satisfied with your order, you have a period of 20 calendar days, counting from the date of delivery of the order, to return it. (Offering our clients a term superior to the legal one of 14 days according to the art. 102 and 104, of the RDL 1/2007, of November 16, by which the consolidated text of the General Law for the Defense of the Consumers is approved and Users and other complementary laws.).
There are several ways to make the return or exchange:
1. Return the product directly to our physical store, presenting the invoice for your order:
2. Return the product remotely, to do this you must access the History and details of my orders section and the My Account data option, mark the product you wish to return and request the return.
You must send us the product in perfect condition, unused and in its original packaging, including guarantees, labels and instructions for use. The shipment of the return to our warehouse is borne by the customer, but in case of change, you will not have to pay the shipping costs of the new order.
It is very important that you return the perfectly packaged product(s) to us. In the event that the products are damaged due to improper packaging, we will not accept the return. Nor will the return of ropes be accepted if they lack the blister er or original seal intact. Except for factory defects, returns will not be accepted on ropes, cords and any other product that is sold by the meter, after cutting it in our warehouses.
Once we receive the merchandise in our warehouses and verify that all the above conditions are met, SWTH Engineering will accept the return of the product and will proceed to refund the amount according to the payment method made, and if applicable, the shipment of the new product:
a. If you made the payment by credit card or PayPal, the amount will be credited to the same credit card or PayPal account.
b. If you made the payment by transfer, we will ask you for an account number where to pay the amount.
You will receive the refund of the amount within a maximum period of 14 days from the receipt in our warehouse of the exchange or return product. Keep in mind that if you paid by credit card, it is likely that your bank will not show you the amount of the refund in your balance until the following month.
Keep in mind that SWTH Engineering does not accept postage due returns. If you have any questions, contact Customer Service.
Right of withdrawal:
The buyer has the right to withdraw their purchase within a period of 14 days from receipt of the order as long as they communicate within said period, by the usual means of contact published on our website, the cost of the return shipment is borne by the customer, but if your original order had shipping costs, they will always be returned to you in the standard shipping cost option 3-5 days (even if the original order has another shipping method).
Product availability:
SWTH Engineering reserves the right to refund the amount of your order if it is not possible to ship or deliver the merchandise under the aforementioned terms.